FAQ

Good to know

Questions we hear most often

What time are check-in and check-out?

Check-in starts at 14:00 and check-out is until 11:00. Early arrival or a late departure can usually be arranged if you let us know a day ahead.

How old must I be to play in the casino?

You need to be 18. Photo ID (passport, identity card or driving licence) is checked at the entrance for everybody, hotel guests among them.

Can someone staying elsewhere play in the casino at the hotel?

Yes. Anybody over 18 can come in on showing ID. Hotel guests come in free, with a drink at the bar on the house.

Is there a dress code in the casino?

Smart casual. Pool clothes are fine at the pool, though not in the casino after 20:00.

Can the casino limit my visits or exclude me?

Yes. Speak to a host or to the duty manager. Limits and exclusions are arranged discreetly and take effect the same evening.

Is breakfast included?

Breakfast is on from 07:00 to 10:30 on the terrace and is included with most rates, as your confirmation will show.

How far is the beach?

The beach is about five minutes on foot down through the gardens. Sun loungers and umbrellas are free for guests.

Can you arrange a transfer from Varna?

Yes. A private car costs €35 each way for up to three guests and takes about 25 minutes. Send us your flight number.

Do you have an all-inclusive rate?

We do not. Breakfast is included and everything else is charged as you order it, which in our experience people prefer once they have tried both.

What is the cancellation policy?

Flexible bookings may be cancelled at no cost until 48 hours before check-in. Non-refundable bookings are charged on confirmation.

Still wondering about something? Ask the front desk